c8gpt Privacy Policy

1. Introduction

c8gpt ("we", "our", "platform") places the highest importance on the privacy of its users. This privacy policy describes what information we collect when you use c8gpt's website, mobile platform, or related services, how we use that information, and how we keep it secure.

Please read this policy in full before using our platform. By registering on c8gpt or using our services, you are agreeing to the terms of this privacy policy. This policy is an integral part of our Terms and Conditions.

2. Information We Collect

c8gpt collects information from various sources to help us improve our services and ensure a safe gaming environment.

2.1 Information You Provide Directly

During registration or account management, you voluntarily provide the following information:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Password and security-related information
• Payment method details (bKash, Nagad, Rocket, Upay numbers)
• Documents required for identity verification (national ID card, passport)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Date, time, and duration of access sessions
• List of pages visited and click history
• Cookie and session data (see section 7 for details)

2.3 Financial Transaction Information

During deposit and withdrawal processes, we record the transaction amount, method, date, and status. All payment-related information is protected by SSL encryption.

3. Purposes of Using Information

c8gpt uses collected information for the following lawful purposes:

1. Account Management: Completing the registration process, verifying identity, and keeping your account active.
2. Service Delivery: Providing gaming services, bonus programs, and VIP benefits.
3. Financial Transactions: Securely processing deposits and withdrawals.
4. Security and Fraud Prevention: Ensuring account security and detecting unauthorized activity.
5. Customer Support: Resolving issues through 24/7 live chat support and email.
6. Legal Obligations: Complying with applicable laws and regulations and maintaining required records.
7. Service Improvement: Enhancing platform functionality and user experience.
8. Communication: Sending important updates, policy changes, and security notifications.

4. Information Sharing and Disclosure

c8gpt does not sell your personal information to third parties. However, certain information may be shared in the following circumstances:

4.1 Service Providers

Limited information may be shared with selected third-party service providers for payment processing, technical support, or analytics. These organizations may only use the information for the specified purpose and are bound by confidentiality agreements.

4.2 Legal Obligations

c8gpt is required to disclose information when required by a court order, a lawful request from a government authority, or applicable legal regulations.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. You will be given advance notice in such cases.

5. Data Security Measures

c8gpt uses industry-standard security technologies to keep your information safe:

• SSL/TLS Encryption: All data transfers are completed through encrypted connections.
• Secure Servers: Information is stored on secure servers and regular security audits are conducted.
• Access Controls: Only authorized personnel have access to the information they need.
• Password Hashing: Passwords are never stored directly — only encrypted hashes are kept.
• Two-Factor Authentication: A two-layer security system is available for additional account protection.
• Continuous Monitoring: Round-the-clock surveillance is conducted to detect suspicious activity.

However, no transmission of information over the internet is 100% secure. In the event of any security breach, we will promptly notify the affected users.

6. Data Retention Period

c8gpt retains personal information only for as long as necessary:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed or deactivated, information may be kept for a specified period due to legal obligations.
• Financial transaction records are retained for the long term for audit and legal compliance purposes.
• Marketing preference information is kept until you withdraw your consent.

7. Cookies and Tracking Technologies

c8gpt uses cookies and similar technologies that help improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Functionality Cookies: Remember your preferences, language, and other settings.
• Analytics Cookies: Analyze site usage patterns to help improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

7.2 Cookie Controls

You can control cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

8. Your Rights

As a user of c8gpt, you retain the following rights:

• Right of Access: The right to request to view information collected about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that data processing be limited in certain cases.
• Right to Withdraw Consent: The right to withdraw consent for optional data processing at any time.
• Right to Complain: The right to contact us directly with any concerns related to data protection.

To exercise these rights, contact us by email: [email protected]

9. Protection of Minors

c8gpt strictly provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

If a user is confirmed to be under the age of 21, the relevant account and information will be deleted immediately. If you have any information about this, please contact [email protected].

10. Third-Party Services

The c8gpt platform is integrated with game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt) and payment gateways (bKash, Nagad, Rocket, Upay). These third-party providers have their own privacy policies and process information according to their own policies. c8gpt is not responsible for the data protection practices of third parties.

11. Changes to This Policy

c8gpt reserves the right to change or update this privacy policy at any time. For any significant changes, we will:

• Publish the update date on the website.
• Notify registered users by email.
• Provide reasonable notice before changes take effect.

Continued use of the platform after changes take effect indicates that you have accepted the updated policy. If you object to any policy changes, you have the right to close your account.

12. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 (in Bengali)

We aim to respond to all requests promptly and carefully.